Troubleshooting

Should a problem arise, here are some tips for keeping your spa running well.

For winter weather preparations, visit our Winter Weather page.

Keypad display is upside down:

This is an option that can be toggled by pressing the "up" and "down" arrows together.

Light in the bowl doesn't glow:

The bulb in the light fixture is likely burned out. They are the bayonet style with a 5W rating. They are available at many stores or by visiting our web store (soon). When the water is drained the bulb can be pulled out of the fixture and slid back into place.

The water is not circulating:

If the pump is humming but the water is not moving, there might be air trapped in the plumbing after a recent water change. Stop the pump and bleed the air out, either by opening the faucet inside the cabinet or holding down the red button on the filter for a minute.

No power to the mechanism and keypad:

If the keypad has a blank display the spa is possibly not receiving power. Check the plug that the spa is plugged into. If the spa is outdoor there is a possibility that the GFCI plug has been damaged. If the reset switch will not engage, the GFCI might need to be replaced. Visit our web store (soon) or contact Sole Bowl to arrange a repair visit.

The high speed jets OR the low speed jets won't come on:

The relays on the circuit board are probably stuck. Our solution is to replace the entire circuit board with a refurbished one. Please contact Sole Bowl to arrange a repair.

The water is cloudy:

The water needs to be changed. Also the filter might be clogged. The best solution is to drain the water and remove the filter from the canister. Replace it with one from the hardware store or by visiting our web store (soon).

The water is not heating:

The temperature setting on the spa is probably set too low. Press and hold the "up" arrow to see the target temperature. Press the "Set" button to enter it.

Gradual water level drop:

This could be due to the jet fixtures in the bottom of the bowl coming loose. They can be tightened with a 7/16" hex wrench. Use a light pressure to turn each of the eight fittings.

Rapid Water level drop:

This could be due to freezing damage due to cold weather. Most often it is confined to the canister of the filter. It will have visible cracks. It can be replaced by visiting our web store (soon) or buying one from Lowes Home Improvement stores for about $20. The item is a whole house water filter, part #: WHKF-DWH by Whirlpool.

The keypad is not displaying properly:

Occasionally, customers have had trouble with small animals chewing on the ribbon cable. If your keypad is mounted on the bowl, it is especially vulnerable. Consider wrapping the length of the ribbon cable with a layer of aluminum foil. Damage can be repaired with a simple soldering operation. If we can help with that, please call.

SOLE BOWL CO.